Smarter decisions. Better outcomes. From insight to action.

Customer experience consulting for payers, health systems, healthtech, and life sciences — delivered by expert specialists, milestone-driven frameworks, and custom AI built to accelerate measurable outcomes.
CX Journey Map

Humanizing Pediatric Care

Unlocking a new level of patient care through deep psychographic patient journey mapping and analysis for Orthopedic, Imaging, and Therapies.

Analytics

A First-To-Market Intelligence Platform

Ground-up development of a revolutionary analytics tool that provides continuous plan monitoring and optimization for agents and seniors unlike anything in the industry.

Compliance + Risk Management

From Large Scale Complexity to Clarity in 9 Months

Transforming industry-leading risk management software where many others failed—empowering thousands of healthcare workers, speeding deployment by 5x, and driving substantial revenue growth.

Helping our clients win

A Proven Track Record of Success

Oliven Labs partners with healthcare leaders to optimize the customer experiences that drive HEDIS, Stars, member retention, patient experience, and decision intelligence performance. We deliver outcomes, not billable hours through a strategic network of expert specialists, milestone-driven frameworks, and custom AI products built to accelerate measurable results.

3x
faster time-to-market
50%
reduction in development re-work
+200%
user engagement and satisfaction
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Trusted by healthcare leaders

Brands We’ve Worked With

View Our Work

Oliven Labs Articles

Oliven Labs Manifesto: Compass for Ethical AI

We believe AI in healthcare should reduce harm, not just add capability. Our manifesto is the framework for how we practice – a clear, ethical standard for how we design, use, and govern AI in every engagement.

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The Follow-Through Problem: Why Patients Drop Off & How to Fix It

When patients seek medical advice, providers give it in good faith. Maybe they write a prescription, suggest an exercise plan, or refer the patient to a specialist. Ultimately, the provider expects the patient to follow their expert recommendation. So why do around 44% fail to do so? And why does it matter?

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AI & Mental Health: The Ethics & Risks of Patient-Led Digital Therapy

Artificial intelligence (AI) is new to healthcare and growing fast. The Food and Drug Administration (FDA) has approved over 1,000 AI-enabled medical devices that help clinicians accurately detect, diagnose, and treat disease. Despite today’s AI advancements and the growing need for mental health support, we lack tools designed to help treat mental health issues. What gives?

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